Brain Injury SA (BISA) are committed to providing the best possible service and support for all users of the service. There are occasions however where people might not be happy with an aspect of service or support and feel they need to make a complaint or be heard on a particular issue.
Important in this:
- Brain Injury SA service users have a right to raise complaints and no person will be disadvantaged if this occurs.
- Please contact Brain Injury SA either in person, in writing or by telephone.
- Investigation into your complaint will commence with 48 hours with a response to you within 2 weeks. This may include finding out more about the complaint and how it can be resolved.
How to Make a Complaint
To assist you if you need to make a complaint we have a clear procedure.
In this there are options as to how report your complaint and who to send it to. Important in this is knowing what you would like to see happen to resolve your complaint.
A simple way to make a complaint is to fill in the Online Complaint Lodgement Form on this website and select submit.
The Complaints Procedure also outlines what to expect in management of your complaint.
What if I’m still not happy?
If Brain Injury SA does not resolve your complaint to your satisfaction, there other organisations who can assist you in taking your complaint further. These are outlined in the procedure.
For complaints regarding BISA’s Advocacy not resolved by the organisation can be referred to The Complaints Resolution and Referral Service.