If you are an National Disability Insurance Scheme (NDIS) participant we will book to meet with you to discuss your service needs and if appropriate, sign a service agreement.
Support Co-ordinators/Service Planner
If you are a Support Co-ordinator or Service Planner (Lifetime Support Authority – LSA) we will ring you to discuss the service needs of your client and if appropriate making a service agreement.
Alternatively, you can ring BISA to speak to a specific Therapist or ask to speak to a Service Co-ordinator. In this situation it may be necessary to discuss the services required with the team to ensure availability and get back to you. This will be undertaken within 24 hours of your phone call.
If we are concerned that we cannot accommodate your service needs at referral, we may need to discuss this with other relevant team members and confirm service arrangements. We will attend to this as soon as possible to confirm service provision. If we cannot accommodate your service needs, we will let you or the referring agency know, if a waiting period applies and where appropriate, assist them seek alternative arrangements.
If your service needs are clear, we will make arrangements to get them started.
If you are not sure what your service needs are or they involve a number of services, your initial appointment will be with a Senior Therapist who will help you identify your goals and what you want from your services. This may be face to face or by phone.
Your services will then be booked in and commence.