Part Time Disability Advocate

Position Description

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Position Requirements

Key Result Area 1: Service Delivery to individuals

Objectives

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• Appropriate and timely advocacy delivered to people with disability that addresses instances of abuse, discrimination and neglect.
• People with ABI informed about their rights and responsibilities and supported where possible to make decisions about their lives and matters affecting them.
• Department of Social Services (DSS) Operational Guidelines are upheld in the delivery of services.
• Confidentiality is upheld in the management of what may be sensitive information relating to staff or client matters.

Position holder is successful when:

• Individuals seeking support are responded to in a timely manner (within 5 business days) and referred on promptly if unable to assist within allocated resources..
• Participants feel able to communicate their needs.
• Participants establish an advocacy action plan.
• Positive outcomes are achieved for service users.
• Consent is obtained before speaking to service providers.
• Positive feedback is received from service users.

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Key Result Area 2: Systemic Advocacy

Objectives

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• Undertake systemic advocacy on behalf of people with ABI.
• Contribute to raising awareness of disability issues.
• Contribute to government policy, service and program development through the completion of data collection and participating in any evaluation of the program.

Position holder is successful when:

• Systemic issues are highlighted and raised with the appropriate complaints or decision-making authority.
• Systemic issues are reported to the Department via reporting processes or by contributing to submissions where opportunities arise.

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Key Result Area 3: Promotion of Self Advocacy

Objectives

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• Self Advocacy is encouraged and supported.

Position holder is successful when:

• Clients can self-advocate with support.
• Clients are provided with the information/advice required to resolve issues.
• Clients are supported to make their own calls or write their own letters/emails with support to address matters impacting on their lives.
• Positive outcomes are achieved for service users.
• Positive feedback is received.

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Key Result Area 4: Compliance and Service Quality

Objectives

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• Ensure all necessary data is obtained as outlined in the Data Exchange Protocols and entered accurately into CRM software to enable timely DEX reporting as per Grant Agreement.
• Contribute to government policy, service and program development through the completion of data collection and participating in any evaluation of the program.
• Ensure all participants receive a Client Satisfaction Survey.
• Deliver all services in line with the National Standards for Disability Services (NSDS).

Position holder is successful when:

• Consent forms are completed prior to information being uploaded to CRM software/DEX
• Data is reported accurately to the Data Exchange via CRM input.
• Case notes are completed in a timely and accurate manner.
• Information is provided to government to shape policy and future directions.
• Positive feedback is received from service users.
• Audits results demonstrate alignment and compliance with the NSDS.
• Time is used productively to achieve desired outputs.

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Key Result Area 5: Teamwork

Objectives

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• Support the goals of Brain Injury SA by contributing to the objectives of the Strategic Plan.
• Support other members of the Brain Injury SA team where required.

Position holder is successful when:

• They are involved in supporting the Brain Injury SA team with activities that fall outside of their own role.
• Brain Injury SA’s wider services are promoted to stakeholders.
• Able to provide information and advice to colleagues on a range of issues such as housing, legal matters.

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Organisational Engagement

Key Tasks

• Actively support purpose and values of Brain Injury SA (BISA);
• Positively and constructively represent BISA to external contacts at all opportunities;
• Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times;
• Operate in line with BISA’s policies and practices;
• Help ensure the health, safety and welfare of self and others working in the organisation; and
• Follow reasonable directions given by the organisation in relation to workplace health & safety.

Key Relationships/Interactions

1. Participants with disabilities and their networks
2. Manager – Community and Corporate
3. Funding body – Department of Social Services
4. Government Departments, agencies and complaints bodies
5. Service Providers

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Qualifications/Registrations/Experience

Essential

• Tertiary Qualification relevant to the position for example Social Work, Psychological Science, Disability;
• Knowledge and understanding of supported decision-making principles;
• Experience working with people living with disability;
• Experience working with diverse members of the community;
• Current drivers licence;
• Must have a successful NDIS Worker Screening Check; and a current not-prohibited Working with Children Check
• Knowledge of services and resources relevant to assisting people with a disability

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Core Competencies

Demonstrated

• Computer literacy, particularly Microsoft Office and CRM software
• Time management and work planning/prioritisation skills
• Organisation and problem solving
• Excellent communication skills, both written and verbal
• Problem solving and negotiation skills
• Ability to manage complex situations
• Teamwork and working autonomously
• Accuracy and attention to detail

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